Remind My Customers

Frequently Asked Questions
  • How costly are missed appointments?

    Very. Let's say your business schedules 50 appointments a day, at just $60 a visit. If 10 of your customers miss their appointments, your business loses $600 for that day alone. Multiply that by roughly 20 business days in a month, and you're out $12,000 - that's $144,000 by the end of the year.
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  • Why are my customers missing their appointments?

    There may be a handful of malicious folks who miss their appointments on purpose, without letting you know to schedule someone else in their place. But for most of us, we simply forget them. So, it only makes sense to remind your customers. And there's no faster, cheaper way to do so than through RemindMyCustomers.com.
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  • Do my customers have an option to respond to the message?

    Yes. Customers can respond to phone calls, text messages or emails.

    Phone Calls
    If your customer answers the phone, he or she can press "0" while the message is playing to be routed directly to your office. However, this function does not work if your customer accesses your message from his or her voice mail.

    Text Messages
    To respond to a text message, your customer simply types in a response and sends it to you from his or her mobile phone. The text message is then routed to your RemindMyCustomers.com account.

    Emails
    Customers respond to emails just as they would reply to any other email in their inbox. Their response is sent to your RemindMyCustomers.com account.
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  • What does the voice on the phone message sound like?

    You can record your own voice to personalize the system, right from our website. It only takes seconds. You also have the option to automate the time and date portion of the message, so a single voice recording can be used for all of your customers. If you do not wish to record your own message, a computerized voice will be used.
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  • Will my customers' information be shared with a third party?

    Never. RemindMyCustomers.com will not share your customers' information with a third party. Protecting your customers' sensitive information is a top priority for RemindMyCustomers.com.
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  • How long does it take to set up RemindMyCustomers.com?

    Just minutes! If you have an existing electronic database of your customer list, you can upload the phone numbers and email addresses of all your customers with a single click. Text message information must be entered manually. But even that step doesn't usually take long, and it's the one and only time you'll have to do it.
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  • What if my company has more than one location?

    If your business has multiple locations, each location must set up its own RemindMyCustomers.com account. A single account cannot work for more than one location. Each location will be billed separately.

    When multiple businesses share the same secretaries' office, each business must have its own separate account for the system to work properly.
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  • Does RemindMyCustomers.com require any special software or hardware?

    Not at all - just the Internet.
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  • Will it bother my customers?

    No. You'll find that most people welcome any reminders they can get. In fact, studies have shown that 98% of patients approve receiving reminder phone calls. Even less intrusive than phone calls are text messages, which double as "written" records for your customers' future reference.

    Just make sure to have your customers fill out the "Remind Me" request form before using our service, or add the text in the "Remind Me" form to your existing privacy contract. You may want to use the "Notify Me" form along with the "Cover Letter" if you are with a school, church, or other non-profit organization.

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